Northwest Arena

General Policies & Procedures

Jamestown Savings Bank Arena Smoking: By New York State law, smoking is NOT permitted in the Arena. No tobacco products are allowed within the Arena including chewing tobacco.
Jamestown Savings Bank Arena Will Call Tickets: Tickets purchased by phone are designated for Will Call pick up. These tickets are available from approx. 1 hour after order is placed through event show time (during regular Box Office hours)
Jamestown Savings Bank Arena Disabled Patrons: Special seating for wheelchairs and mobility restricted patrons is available through the Arena Box Office.
Jamestown Savings Bank Arena Lost and Found: Found articles are kept at the Front Desk for one month.
Jamestown Savings Bank Arena Restrooms: Restroom facilities are located on all floors of the Arena.
Jamestown Savings Bank Arena Cameras, video and/or tape recorders: may or may not be permitted by individual events. Please ask the Front Desk for specific event information.
Jamestown Savings Bank Arena Parking: Parking is available on the street around the Arena. Parking meters are not patrolled after 6 p.m. on weekdays and parking is free on weekends. Additional parking lots are available within 4 blocks of the Arena. When parking in area lots, please heed posted notices. Illegally parked cars may be towed at owners expense.
Jamestown Savings Bank Arena ATM: An ATM is available inside the Arena lobby next to the Pro Shop
Jamestown Savings Bank Arena Food/Drink: NO outside food or drink is permitted in the Arena. This includes alcohol during hockey tournaments.



  • Doors open approx. 1 hour prior to events.
  • Cash, Visa and MasterCard accepted for all events. Discover and American Express accepted for some. Please ask the Front Desk for specifics.

Patrons May Not Bring the Following into the Arena:

  • Pets (other than service animals)
  • Weapons
  • Sirens, Horns, Noise Makers
  • Laser Pointers